FREQUENTLY ASKED QUESTIONS

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SCOPE

A Couple of Cleaners has a checklist that your cleaning professional will follow. You may provide instructions during your booked cleaning time or by contacting us before the cleaning.

LIMITATIONS

To protect the safety of our professionals, we cannot perform the following:

✕ Cleaning that requires climbing on ladders

✕ Exterior windows

✕ Outdoor work

✕ Mold removal

✕ Deep-stain removal

✕ Insect and pest removal

✕ Cleaning pet messes

✕ Cleaning mini blinds

✕ Heavy lifting (moving furniture, appliances, etc.)

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All customers are required to have a valid credit or debit card on file to confirm a booking; we accept major cards. We put a hold for the amount of the service to verify the appointment, then will authorize the transaction after the cleaning is completed. No exceptions.

Cash and check payments may be made at the time of the booking. If payment is not received by the end of the cleaning, the debit or credit card on file will be charged.

A service charge of $30 will be added to NSF payments.

A Couple of Cleaners are equipped with supplies and tools at no extra charge to you. We believe that all homes deserve only the best so we use electrolyzed water for sanitizing high-traffic areas; this solutions is completely toxin-free.

To prevent cross-contamination between rooms, we use dedicated reusable cleaning cloths and mops.

Other cleaning supplies used are on the EPA's database of Safer Choice-Certified Products

Floor Cleaners:

Bona Professional Series Hardwood Floor Cleaner

Bona Professional Series Stone, Tile, and Laminate

Surface Cleaner + Sanitizer:

ECOS Pro Multi-Surface Cleaner Disinfectant Sanitizer Citric Acid

Electrolyzed Water

Stainless Steel Cleaner:

ECOS Stainless Steel Cleaner & Polish

Glass Cleaner:

ECOS Glass Cleaner

Stone Cleaner:

mb GT-1 Green Thing

Degreaser:

Krud Kutter

Calcium and Rust Remover:

CLR Pro

A Couple of Cleaners believe that all homes deserve only the best so we use the Sebo D4 Premium vacuum cleaner that is recommended by the British Allergy Foundation, with S-class standard filtration system.

You can check our availability here.

For special requests to clean on weekends or off hours, send us a message here.

A Couple of Cleaners is in full operations from Mondays through Fridays, 9:00 AM to 4:00 PM.

For special requests to clean on weekends or off-hours, send us a message here.

The professionals of A Couple of Cleaners have gone through comprehensive background and reference checks prior to employment. Each of our cleaners go through rigorous interview and training processes.

A Couple of Cleaners offer basic maintenance cleaning with two cleaners assigned to each home. Depending on the square footage of your home and other factors which could be discussed on the first visit.

Our base rate varies on the size of the home or the areas that need to be cleaned.

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You are able to put in an order for add-ons upon booking.

To modify your existing reservation, send us a message or contact us via live chat. You may also request add-ons by text or in-person; your card on file will be charged unless amount due is paid on-site.

You may use your store credit by entering and applying the one-time code on checkout.

Store credit does not have cash value.