Terms and Conditions

Welcome to A Couple of Cleaners! Please carefully read the following terms and conditions that govern the provision of our cleaning services. By using our services, you agree to comply with and be bound by these terms.

Booking and cancellation

  • All bookings must be made through our official channels, including our website or authorized third-party platforms.
  • Clients are required to provide a minimum of 48 hours’ notice for cancellations or rescheduling to avoid a $20 fee.
  • Cancellations or rescheduling requests within 48 hours of the scheduled service will result in a $20 fee.

Invoicing and payment

  • Invoices will be issued after the cleaning services are rendered.
  • Payment is due upon receipt of the invoice.
  • Late payments will incur a $20 late fee.
  • Payments can be made through the methods specified on the invoice.


  • We do not offer refunds for completed services.
  • If you are dissatisfied with the service provided, please contact us within 24 hours, and we will address your concerns promptly.

Access and security

  • Clients are responsible for providing safe and unobstructed access to the premises at the scheduled service time.
  • Please secure any valuable items or sensitive information before our team arrives.

Damage or loss

  • While we take utmost care in providing our services, we are not liable for any damage or loss to property that is not a direct result of our negligence.


  • For the safety of our team, clients are requested to keep pets restrained or in a separate area during cleaning services.

Changes to services

  • We reserve the right to make changes to our services, including pricing and service offerings, without prior notice.

Termination of service

  • We reserve the right to terminate services at any time due to unsafe working conditions, violation of terms, or any other reasonable cause.

Privacy policy

  • Client information is kept confidential and is used solely for the purpose of providing cleaning services.

Governing law

  • These terms and conditions are governed by the laws of San Mateo County, and any disputes will be resolved in accordance with these laws.

Contact information

  • For any inquiries or concerns, please contact us at info@acoupleofcleaners.com.

Thank you for choosing A Couple of Cleaners! We appreciate your business and look forward to providing you with exceptional cleaning services.